"The engineers tested the audible issue on a computer running an older version which was MacOS Mojave and they were able to be successful with audible but when they tried with our current version MacOS Monterey audible did not work and they experienced the same issue you are having. Here is what the advisor wrote about the engineering team's findings: The Senior Advisor forwarded my issue to the SSE Engineering Team. On the fresh volume, I saw the same behavior. Since Audible says it only affects some users, I thought it might have something to do with the configuration of my user accounts, so I created a new installation of Monterey on a fresh volume. Our development team have been unable to identify any possible issues with the activation method from our end, which is why we have alerted Apple of this." We have used several Mac computers, yet they have all been able to be activated successfully. We have not been able to replicate this activation issue in-house testing. At this moment, we haven't received a reply yet, so we are looking for alternative communication methods with them.įinally, allow me to address your request to look for what is working for some users with Monterey. We created a new Bug report to Apple, including the Sysdiagnose logs to help them find the root cause of this behavior. With the update to Monterey, there were no updates that targeted this bug. Unfortunately, the issue was not fully resolved with that update.
We (Audible) created a bug report to Apple, who at that time was about to release Big Sur. When we faced this issue back with Catalina, we encountered several ways to go around the issue, yet none to actually fix it. "This behavior started when iTunes was replaced on MacOS. I contacted Audible, and ended up exchanging emails with an "Audible Tech Tier 3 Lead".
It then takes me back to Books.app, where it says "The computer couldn't be authorized for your Audible account." See screenshots 1–3. I say yes, and it takes me to the Audible site, where I hit Activate Now. When I try to open an audiobook I've purchased from Audible, Books.app asks me to authorize the audiobook. Audiobooks can now only be opened by Books.app. Starting with Catalina, Apple replaced iTunes with Books.app and Music.app. I'm stuck in an authorization loop when I try to play Audible books on my 2019 iMac running macOS Monterey 12.4.
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